Privacy policy

Privacy Policy

This Privacy Policy explains how A9 Lifestyle Pvt Ltd ("Kaarié") collects, uses, shares, and protects your personal information when you visit kaarie.com or make a purchase from us. By using our website, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following categories of information:

  • Contact details: name, email address, phone number, shipping and billing address
  • Order information: products purchased, order value, payment method (we do not store your full card/UPI details — these are processed securely by our payment gateway partners)
  • Account information: if you create an account, your login details and order history
  • Usage data: pages visited, time spent on site, device and browser type, and referral source, collected automatically through cookies and analytics tools
  • Marketing preferences: your choices around receiving promotional emails, SMS, or WhatsApp messages

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders, including sharing necessary details with our shipping and logistics partners
  • Communicate with you about your order status, returns, or customer service requests
  • Send promotional emails, SMS, or WhatsApp updates about new arrivals, offers, or restocks — only if you have opted in
  • Improve our website, product range, and customer experience based on browsing and purchase patterns
  • Prevent fraud and ensure the security of transactions on our site
  • Comply with legal and regulatory requirements

3. Cookies

Our website uses cookies — small files stored on your device — to remember your preferences, keep items in your cart, and understand how visitors use our site. This helps us fix issues, improve site performance, and show you more relevant content.

You can control or disable cookies through your browser settings at any time. Please note that disabling cookies may affect certain features of the site, such as maintaining items in your cart or staying logged in.

4. Sharing Your Information

We do not sell your personal information. We share information only with:

  • Payment gateway providers, to securely process your transactions
  • Shipping and courier partners, to deliver your orders
  • Marketing and analytics platforms (such as Meta and Google), to run advertising and measure website performance — this may involve sharing limited data such as your email or device identifiers in hashed/encrypted form for ad targeting and measurement purposes
  • Legal or regulatory authorities, where required by applicable law

We require all third parties we work with to handle your data securely and only for the purposes we've specified.

5. Data Security

We use industry-standard security measures, including SSL encryption on our website and secure payment processing, to protect your personal information from unauthorized access, alteration, or disclosure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, including order history for accounting and legal compliance, and marketing preferences until you opt out.

7. Your Rights

You have the right to:

  • Request a copy of the personal information we hold about you
  • Ask us to correct any inaccurate or incomplete information
  • Withdraw consent for marketing communications at any time by clicking "unsubscribe" in any email, or by writing to us at info@kaarie.com
  • Request deletion of your personal information, subject to any legal obligations we may have to retain certain records

8. Children's Privacy

Our website and products are intended for adults. We do not knowingly collect personal information from children under 18. If you believe a child has provided us with personal information, please contact us so we can remove it.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated revision date.

10. Contact Us

If you have questions about this Privacy Policy or how your data is handled, please contact us at:

Email: info@kaarie.com
Phone: +91-6204444616
Address: A9 Lifestyle Pvt Ltd,