Refund policy
Cancellation, Return & Refund Policy
At Kaarié, we want you to love what you order. If something isn't right, here's how we handle cancellations, returns, and refunds.
Order Cancellations
- Cancellation requests are accepted only within 24 hours of placing the order, or before the order has been shipped — whichever is earlier. Once an order has been packed or shipped, it can no longer be cancelled.
- To cancel an order, please contact our Customer Service team at info@kaarie.com or +91-6204444616 with your order number.
Returns & Exchanges
- We accept returns and exchanges within 7 days of delivery, provided the item is unused, unwashed, and returned with all original tags and packaging intact.
- Items that are worn, altered, washed, or damaged by the customer will not be eligible for return or exchange.
- To initiate a return or exchange, please contact our Customer Service team within the 7-day window, along with your order number and reason for return.
- Once we receive and inspect the returned item, we will notify you of the approval status of your return.
Damaged or Defective Items
- If you receive a damaged or defective product, please report it to our Customer Service team within 48 hours of delivery, along with photos of the item and packaging.
- Our team will review the issue and, once verified, arrange a free replacement or full refund — whichever you prefer.
Incorrect or Not-as-Described Items
- If the product you received differs materially from what was shown on the website, please notify our Customer Service team within 7 days of delivery. Our team will review the complaint and take an appropriate resolution, including replacement or refund.
Return Shipping
- For returns due to our error (wrong item, damaged/defective product), we will arrange a free reverse pickup.
- For returns due to a change of mind or size issue, return shipping costs will be borne by the customer, unless otherwise stated at checkout.
Refund Processing
- Once your return is received and approved, refunds will be processed within 5-7 business days to your original payment method. Depending on your bank, it may take an additional 3-5 business days for the amount to reflect in your account.
- For Cash on Delivery orders, refunds will be processed via bank transfer or store credit, as per your preference.
Products Covered Under Manufacturer Warranty
- For any products that come with a warranty from the original manufacturer, please refer the issue directly to the manufacturer as per the warranty terms provided.
For any questions regarding this policy, please reach out to us at info@kaarie.com.